GEM - Legacy - HVAC Status or Active Relays

Published February 27th, 2026 by Melissa Mahler

GEM shows the HVAC Status as Active Relays on a Legacy Site.  When observing HVAC performance, us the below chart to decipher the Active Relays. G Fan is on W1 Heatstg1 W2 Heatstg2 Y1 Coolstg1 Y2 Coolstg2  

Overview - Account Settings

Published February 20th, 2025 by Melissa Mahler

From the user icon, open Account. The Account Settings window allows for user to Change Password, update Units of Measure, and Notification & Insights. Change Password Units of Measure In Units of Measure, user can move the slider from Fahrenheit to Celsius or visa versa.  Notification & Insight Notification Type In the Notification Type sel

Overview - Sites

Published February 11th, 2025 by Melissa Mahler

The sites tab gives listing of all sites that the user has access to view. There is a search window if looking for specific site.  Clicking on the account number will bring the user to site information. From this page the user can toggle to Site Details, Insights, Assets and Install. Site Details Insights The savings have to be shared with GridPoint