Equipment - Controllers - EC2000 - Black Screen
This article will guide you through troubleshooting an EC2000 controller with a screen that is not displaying properly (ex. blank, black, or white screen).
Table of Contents
Black Screen
- Locate the controller.
- Check for power LED.
- If there is a power LED, skip to step 5.
- Inspect the power supply.
- Confirm barrel connector is firmly connected to the power input.
- Confirm plug is firmly in place at the outlet/power supply.
- Check breaker to ensure power.
- Unplug the power supply from the device or the wall and wait five minutes before plugging them back. Wait for the device to power back on.
- Is there physical damage?
- If yes, contact GridPoint Support for additional details.
- Perform a soft reset.
- With a paperclip or something of a similar diameter, press the reset button located to the immediate left of the ethernet cable on the underside of the controller.
- Confirm power. If not powered on, contact GridPoint Support for additional details.
