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  • Equipment - Controllers - 1204/3612 - Controller Offline

Equipment - Controllers - 1204/3612 - Controller Offline

This article will guide you through troubleshooting a 1204 or 3612 controller that show as offline or not connected in GEM.

Written by Software License

Updated at April 23rd, 2025

Table of Contents

Controller Offline

Controller Offline

  1. Contact GridPoint Support for additional details.

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More Information

  • Equipment - Controllers - 1204/3612 - Bootup Failure
  • Equipment - Controllers - 1204/3612 - Power Issues
  • Equipment - Controllers - Troubleshooting 1204,3612 Frozen or Laggy Screen

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disconnected offline 1204 controller 3612 controller not in gem
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