Controller Offline

1. Locate the controller.

2. Confirm power LED (green, solid- lefthand LED) is on.
   1. If power LED is not on, check the 12VDC Adaptor.
      1. Check for physical damage.
      2. Unplug from EDGE and plug back in.
      3. Unplug wall plug from 120V receptacle socket and plug back in.
      4. If there is another spare wall socket, try moving the 12VDC plug to the empty socket.
      5. Confirm power to wall socket through breaker.
   2. If after all above steps there is still no power, we will need to replace the 12VDC Adaptor.
      1. Contact GridPoint Support for more details.

3. If a new 12VDC Adaptor is used and there is still no power, the EDGE controller will need to be replaced.
   1. Contact GridPoint Support for more details.

4. If power comes on, continue to next step.
5. Confirm heartbeat LED (blue, flashing- righthand LED) is on.
   1. This indicates that the EDGE firmware is running, and the device is fully booted up.

6. If there is no blue light, reach out to GridPoint Support for more details.