Thermostats - TS101 - Cooling Issues
This article will guide you through troubleshooting when a customer is calling in to troubleshoot cooling issues with a TS101 thermostat. This is for situations where there are true performance issues and not when the customer is requesting a temporary override to lower the cool set point lower than it is typically running at.
Table of Contents
Cooling Issues
- Locate the TS101 thermostat.
- Check that the power LED is illuminated.
- If there is a power LED, there is no power issue. Contact GridPoint Support if you are still experiencing issues with the thermostat.
- Is there physical damage?
- If yes, contact GridPoint Support for more details.
- Check the thermostat’s mode and verify it is in either “cool” or “auto”.
- To check at the thermostat physically, check to see if the “cool” LED is illuminated
- To check within GEM, you can go to RTD to check current status.
- Check Cool Set Point.
- The cool setting will only run if the cool set point is lower than the zone temperature.
- If you are still experiencing issues, contact GridPoint Support for more details.