Equipment – Thermostats – TS150W – Power Issues
This article will guide you through troubleshooting when a customer is calling in to troubleshoot power issues with a TS150W thermostat.
Table of Contents
Power Issues
- Locate the TS150W Thermostat.
- Check that the screen can illuminate.
- If it cannot, there is an issue with power being provided to the thermostat.
- If it can, the TS150W is likely experiencing non-power issues.
- Is there physical damage?
- If yes, contact GridPoint Support for more details.
- Verify there are no power issues to the building or breakers that have been flipped.
- If the power is working properly at the site, contact GridPoint Support for more details.