Equipment – Thermostats – TS150W – Inaccurate Temperature Readings
This article will guide you through troubleshooting when a customer is calling in to troubleshoot inaccurate temperature readings with a TS150W thermostat. This is for situations where the customer is claiming that the temperature readings provided by the TS150W thermostat itself is believed to be inaccurate.
Table of Contents
Inaccurate Temperature Readings
- Locate the TS150W Thermostat.
- Determine whether the temperature in question is being read by a ZSM associated to the thermostat or the thermostat itself.
- If the temperature is being read by the ZSM, review this article Equipment - ZSM - Troubleshooting Inaccurate Tasseron ZSM Temperature.
- To change the control strategy, open the Information tab on the TS150W asset in GridPoint Intelligence.
- Scroll to the bottom. Click Edit Control Strategy.
- Determine if you want a Single or Average control strategy.
- For single, select the controlling device.
- For average, select all devices to average.
- Click Save.
- If it is the thermostat temperature reading, breathe on the sensor to see if the temperature fluctuates. Test the reporting temperature against a thermometer in the same exact spot.
- If the temperature fails to fluctuate or continues to read incorrectly, power cycle (disconnect power supply and reconnect after thirty seconds) and check the reported temperature.
- If it continues to report incorrectly, contact GridPoint Support for more details.