Equipment - Thermostats - TS150 - Device Offline
This article will guide you through troubleshooting when a customer is calling in to troubleshoot an offline TS150 thermostat.
Table of Contents
Device Offline
- Locate the TS150 Thermostat.
- Open the device and check that communication wiring is firmly connected at terminal.
- To open, pinch the front plate by applying pressure at the top and bottom of the face plate and squeezing towards each other. Pull forward to remove it from its backplate.
- Is there physical damage?
- If the thermostat or the internal components are damaged, contact GridPoint Support for more details.
- If no, continue to the next step.