Thermostats - TS101 - Device Offline
This article will guide you through troubleshooting when a customer is calling in to troubleshoot an offline TS101 thermostat.
Table of Contents
Device Offline
- Locate the TS101 thermostat.
- Are all devices offline, multiple thermostats, or a single device?
- All devices or multiple thermostats offline: Contact GridPoint Support for more details.
- Single Thermostat: proceed to next step.
- Check that the power LED is illuminated.
- If the power LED is not illuminated, reference the TS101 Power Issues article.
- Is there physical damage?
- If yes, contact GridPoint Support for more details.