GridPoint Knowledge Base

Creating Custom Hours in GEM

Published February 13th, 2025 by Brian Matheron

Creating custom hours for your sites allows you to extended HVAC and lighting operation beyond your normal hours for one-off maintenance or reoccurring holidays. Creating Custom Hours Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Select a site. Click the In App Select a site. Tap the

Reset Your Password in GEM

Published February 12th, 2025 by Brian Matheron

If you cannot login to GridPoint Energy Manager (GEM), follow these instructions to update your GEM login password. In Browser Navigate to the GridPoint Energy Manager (GEM) webpage. Click forgot password. Enter details and click Submit. An email will be sent to the user's register email address. Follow the instructions in the email to reset your p

Accessing and Running Reports in GEM

Published February 18th, 2025 by Brian Matheron

You can run a variety of reports in GridPoint Energy Manager (GEM) to gain insight into your site and energy usage or HVAC details. Accessing Reports Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Select a site. Go to Data > Reports. Click the Site & Energy or HVAC, Schedules & Controls tab. Click the circle to

Viewing Site History in GEM

Published February 13th, 2025 by Brian Matheron

Site History in GridPoint Energy Manager (GEM) includes updates and overrides for a single site completed during the selected time frame. Viewing Site History in GEM Log in to GEM from a browser. Site History is not available in the GEM app. In Browser Select a site. Click the Site History button at the top right of the page. Select a date range to

Equipment – Thermostats – TS150W – Inaccurate Humidity Readings

Published April 17th, 2025 by Brian Matheron

Inaccurate Humidity Readings Locate the TS150W Thermostat. Determine whether the humidity level in question is by an RSM associated to the thermostat region or the thermostat itself. If with the RSM, check RSM inaccurate humidity readings article. Breathe on the sensor (bottom of thermostat) to see if there are changes in the readings. If it continu

Equipment – Thermostats – TS150W – Device Offline

Published April 17th, 2025 by Brian Matheron

Device Offline Locate the TS150W Thermostat Check that the screen is illuminated. If there is no power to the screen, access the power issues article. Is there physical damage? If there is physical damage, contact GridPoint Support for more details.

Equipment – Thermostats – TS150W – Inaccurate Temperature Readings

Published April 17th, 2025 by Brian Matheron

Inaccurate Temperature Readings Locate the TS150W Thermostat. Determine whether the temperature in question is by an ZSM associated to the thermostat region or the thermostat itself. If with the ZSM, link to the ZSM inaccurate humidity readings. If it is the thermostat temperature reading, breathe on the sensor to see if the temperature fluctuates.

Accessing Alarms in GEM

Published February 17th, 2025 by Brian Matheron

GridPoint Energy Manager (GEM) provides alerts for site equipment, such as coolers and freezers, in the Alarms tab. These alarms can help you avoid issues, such as spoilage, caused by malfunctioning refrigeration or freezer equipment. Accessing Alarms Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Select a site or site(s)

Equipment – Thermostats – TS150W – Fan Issues

Published April 17th, 2025 by Brian Matheron

Fan Issues Locate the TS150W Thermostat Check that the screen is illuminated. If there is no power to the screen, access the power issues article. Is there physical damage? If there is physical damage, contact GridPoint Support for more details. Check the thermostat’s fan mode and verify it is in either “on” or “auto”, depending on what the customer

Equipment – Thermostats – TS150W – Heating Issues

Published April 17th, 2025 by Brian Matheron

Heating Issues Locate the TS150W Thermostat Check that the screen is illuminated. If there is no power to the screen, access the power issues article. Is there physical damage? If there is physical damage, contact GridPoint Support for more details. Check the thermostat’s mode and verify it is in either “heat” or “auto”. To check at the thermostat p

Change Lighting Schedule in GEM

Published February 12th, 2025 by Brian Matheron

Description Temporary Override Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Select a site. Go to Control > Lighting/Loads. Select the lighting zones you want to override. Lighting/Load Tab includes the following: Schedule Override Policy Weekly View Click the red Override button. Select the Override status and Dura

Thermostats - TS101 - Cooling Issues

Published January 6th, 2025 by Brian Matheron

Cooling Issues Locate the TS101 thermostat. Check that the power LED is illuminated. If there is a power LED, there is no power issue. Contact GridPoint Support if you are still experiencing issues with the thermostat. Is there physical damage? If yes, contact GridPoint Support for more details. If the thermostat or the internal components are d

Siemens Relays

Published April 17th, 2025 by Brian Matheron

Siemens N372 Group Address Timeclock 2000A1 Timeclock 2000A2 & B2 Timeclock 2000C1 & C2 Timeclock 2000D Config ID 1/0/1 Time Channel 1: Signs n/a n/a n/a 1 1/0/2 Time Channel 2: Parking n/a n/a n/a 2 1/0/3 Time Channel 3: Sales Normal n/a n/a n/a 3 1/0/4 Time Channel 4: Sales Maintenance n/a n/a n/a 4 1/1/0 Security: Disarm n/a n/a n/a 5 1/1

Accessing Graph Data in GEM

Published February 19th, 2025 by Brian Matheron

GridPoint Energy Manager (GEM) provides data for all of your sites equipment and energy usage. This data can be displayed in graph and table formats and exported. This information can provide insights into a variety potential issues with equipment and help sites track their energy consumption. Graphs Understanding Graphable Parameters Graph Channels

Equipment – Thermostats – TS150W – Cooling Issues

Published April 17th, 2025 by Brian Matheron

Cooling Issues Locate the TS150W Thermostat Check that the screen is illuminated. If the screen is not illuminated, access the power issues article. Is there physical damage? If there is physical damage, contact GridPoint Support for more details. Check the thermostat’s mode and verify it is in either “cool” or “auto”. To check at the thermostat phy

Equipment – Thermostats – TS150W – Power Issues

Published April 17th, 2025 by Brian Matheron

Power Issues Locate the TS150W Thermostat. Check that the screen can illuminate. If it cannot, there is an issue with power being provided to the thermostat. If it can, the TS150W is likely experiencing non-power issues. Is there physical damage? If yes, contact GridPoint Support for more details. Verify there are no power issues to the building or

HVAC Health Notifications

Published February 12th, 2025 by Brian Matheron

Understanding HVAC health notifications is essential for efficient HVAC functionality. While GridPoint systems help our customers control their energy usage, improperly functioning HVAC units will not run effectively or efficiently. We recommend units with issues be serviced or repaired by HVAC technicians. Where Can I See HVAC Health Notifications

Update Your HVAC Setpoint Temperature in GEM

Published February 7th, 2025 by Brian Matheron

You can update your temperature settings, temporarily or permanently, using GridPoint Energy Manager (GEM). Temporary Override Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Select a site. Go to Control > HVAC. Select the HVAC unit(s) you want to override. HVAC Tab includes the following information: Occupied Times Com

Update Comfort Settings on Your TS150 Thermostat

Published February 7th, 2025 by Brian Matheron

The temperature of a zone monitored and controlled by a TS150 can be adjusted at the device. Follow these steps to adjust the temperature at the TS150. Update Setpoint Temperature Locate the TS150. To pull up the settings menu, tap on the TS150 screen. Tap the Menu button (three horizontal lines) at the top right of the screen. Tap the Override butt

Accessing Files in GEM

Published February 13th, 2025 by Brian Matheron

GridPoint Energy Manager (GEM) houses useful files, such as commissioning paperwork and reports, related to your sites. Accessing Files In Browser In App

How to Edit Site and Employee Hours in GEM

Published February 11th, 2025 by Brian Matheron

You can update site or employee hours using GridPoint Energy Manager (GEM). Note Site and Employee hours can only be edited with the appropriate authority granted by your employer. Reach out to your facilities contact for more information. In Browser Select a site. Go to Control > Hours. Click the black Edit button. Note Some sites will includ

Update Country and Temperature Unit in GEM

Published February 13th, 2025 by Brian Matheron

You can update your country and temperature unit preferences in GridPoint Energy Manager (GEM). Updating Preferences Log in to GEM from a browser or the GEM app for iOS or Android. In Browser Navigate to the Settings dropdown (three (3) horizontal lines) at the top right of the screen. Click Preferences. Update preferences. Country (locale) can be s